Policies

Your family physician has regular weekday office hours used for routine appointments. We are utilizing a system called Advance Access to improve patient care by facilitating access to timely appointments. Some appointments may require pre-booking (e.g. physicals, counselling, diabetes mellitus). Our staff will continue to accommodate your needs. We try to keep to our appointment schedule as closely as possible. However, urgent problems take priority and may cause delay of your scheduled appointment. Please be understanding of unexpected wait times. 

Please call to cancel your appointment should you be unable to keep it. Appointments canceled inside of 24 hours will be subject to $50 cancellation fee.

After office hours and on weekends, there is a family physician covering for our patients. If it is an emergency call 991.In all other cases call the  please call the offce at 905-664-3730 and follow the prompts.

Bring your HEALTH CARD with you to all medical appointments. Please remember your health card expires every 5 years. Always advise us immediately of any change of address and phone number so we can provide appropriate care and information to you when needed.

Long-term medication use requires close medical supervision. Therefore, should your prescription require renewal, it is time to schedule an appointment.  Please bring ALL medications to each visit especially if you have recently seen a specialist.

​

We request that our patients inform us should they change pharmacies such that we can update this in their patient file,

Medication refills will processed within 72 hours.

Certain services are no longer covered by OHIP and accordingly, there will be a charge for these services. Please check with our office staff for the current costs for these services. (A current summary is located on the display boards in each examination room for your convenience).

​

Uninsured Services Include:

• PRESCRIPTION RENEWAL WITHOUT A VISIT ELECTIVE INJECTIONS (GARDASIL 9, PREVNAR B3, SHINGLES, TWINRIX)

• TB SKIN TESTING STEP 1

• TB SKIN TESTING STEP 2 WITH FORM

• SKIN LESION (CRYOTHERAPY)

• WARTS, SEBORRHEIC KERATOSIS

• Children hands and feet -covered/Adult feet only OH fP

• AK/SK with change or Genital -covered

• SKIN LESION

• SKIN TAGS/MOLES

• RECORDS TRANSFER

• MISSED APPOINTMENT WITHOUT 24 HOUR

• PHOTOCOPIES OF RECORDS

• EAR SYRINGE (non-ohip)

• CP MEDICAL REPORT

• DISABILITY TAX CREDIT FOR REVENUE CANADA

• EIMPLOYEMENT INSURANCE

• DISABILITY/MATERNITY

• ATTENDING PHYSCIANS STATEMENT

• FUNCTIONAL ABILITY FORM

• SHORT TERM DISABILITY FORM

• LONG TERM DISABILITY FORM FEE *

• SCHOOL/CAMP/RETIREMENT FORM

• MTO-CPX & FORMFEE

• MTO-MH/DM/CARDIO/ADDICTION& FORMFEE

• CAS APPLICATION FOR FOSTER PARENT

• RETURN TO WORK NOTE/SICK NOTE RX FOR MASSAGE/ORTHO/ PHYSIO NOTE (if not seen in office)

• UNINSURED PAP (INCLUDING VISIT)

• TRAVEL CANCELATION INSURANCE

​

Payment for all uninsured services is due upon receipt of the services. 

Test Results are NOT given over the tele-phone. If your results require immediate attention, your physician will contact you. All other test results will be reviewed at your next scheduled appointment.

To read more ab out AI in use in our office, visit https://www.ontariomd.ca/pages/ai-scribes-promising-results.aspx

​

To read more about email communication in our office, visit https://www.oceanmd.com/what-is-ocean/

​